Shipping policy

đźšš Shipping Policy

Last updated: [Aug, 2025]

Thank you for shopping at 24X7 FamilyMart! Below is everything you need to know about our shipping process, timeframes, and delivery options.

📦 Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You’ll receive another notification when your order has shipped.

📬 How to Track Your Order

Once your order ships, you'll receive a tracking number by email or SMS (if provided at checkout). You can use this to track your package directly with the carrier.

📦 Missing, Delayed, or Lost Packages

If your order hasn’t arrived within the estimated timeframe:

  1. Check your tracking link.

  2. Contact the shipping carrier for updates.

  3. Still need help? Reach out to us at help@24x7familymart.com with your order number.

âť— Incorrect Shipping Info

Please double-check your shipping address before placing your order. We’re not responsible for lost packages due to incorrect or incomplete addresses.

🛑 Undeliverable or Returned Packages

If a package is returned to us due to an incorrect address or failure to collect, we’ll contact you for an updated address. Additional shipping charges may apply for re-shipping.

đź“© Questions?

We’re here to help!
Contact us at help@24x7familymart.com or through our [Contact Page] for any shipping-related inquiries.

 

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